Visit our website and browse our wide variety of products 24/7. Daily specials are available on the left tab on the menu. Select your marijuana pick-up or delivery time at checkout and ensure you add any specific details in the notes that we should be aware of.
One of our staff members will be in contact with you by phone to verify your order details prior to putting it on the delivery vehicle. If you place an order for pick-up, we will not verify. Please expect multiple calls throughout this process especially for delivery.
A text message will be sent to your phone updating you that your product is out for delivery or processed for pick-up. If you select delivery, please make sure you are available to receive the order.
One of our staff members will deliver your order within the time slot selected to the best of our ability. If you select pick-up, you can find more details listed below. We hope you enjoy your products.
Planet 13 has always focused on creating an exceptional customer experience. Now, we are working on making our marijuana curbside pick-up and marijuana delivery service the industry gold standard. Browse our wide variety of premium products and receive timely updates throughout your ordering process. With one of the lowest delivery minimums in the state at $50 pre-tax, our customers can take advantage of free marijuana delivery from 9am-12am. Planet 13 is also offering curbside pick-up for orders placed in advance. As a thank you to our Las Vegas locals, we are publishing new deals on a daily basis to our online menu, where customers can always find a product that best fits their needs. Known for both our exclusive products and unique collaborations, we continue to lead the industry in cannabis flower, cannabis concentrates, infused edibles, and more.
Our delivery service operates from 9am – 12am daily. Planet 13 Las Vegas offers same-day deliveries. Due to high volumes, we are scheduling deliveries up to 24 hours in advance. Delivery times for some areas may be restricted to 9am – 6pm.
Our curbside pick-up service operates 9am-12am, 7 days a week. Please note that all curbside pick-up orders must be placed in advance. Consumers/patients must maintain proper social distancing by remaining in their vehicle at all times. No minors under 21 years of age are allowed to be in the vehicle during pick-up.
If you have not arrived within 3 hours of your scheduled pickup time, your order will be returned. If you are picking up your order after your 3 hour window, please understand that selected items can not be guaranteed in stock, and there may be a delay in your pick up process.
Customers with pets: If you are planning to utilize pick up, please make sure that your pets are secured in your vehicle at all time when utilizing our curbside pick up. (Dogs in the back of pick up trucks)
We are unable to deliver to hotels, motels, or other strip locations. Also, we are unable to deliver to weekly stay apartments until further notice. The delivery address must be a residential address only. Please refer to our list of blocked and restricted addresses. Day time restricted addresses will have delivery only available from 9:00am-5:00pm. If you believe your address is being blocked by mistake, please feel free to contact us.
All deliveries include free delivery with a necessary $50 pre-tax minimum purchase.
Customers can find our deals listed on our menu under the category “Specials” on the left sidebar. Planet 13 also offers 25% off to locals. Apply code: LOCAL25 to the notes section at checkout to receive 25% off your regular-priced purchase w/ valid Nevada ID. Cannot combine discounts. Some exclusions may apply. Excludes applicable taxes.
LOCAL: Local customers will be able to sign up and receive daily deals during their first visit. Sign up in store or online here. (https://www.planet13lasvegas.com/deals/)
NON-LOCAL: Non-Local customers that wish to join the customer loyalty program will only receive loyalty points unless deals allow for non-local promotions.
Your delivery address must match your valid ID unless you have a proper purchase history with a previous account. We require valid state identification. If you have not shopped with us, your delivery address needs to match your ID’s address. If you have shopped with us in the past, you may be able to have an alternate delivery address with verification. It is important that the phone number you provide is one that we can text and call you at during verification and delivery. Payments must be done in cash. We ask that payments be as close as possible to the total amount due. Change will be able to be given when possible. Customer who has placed the order must be present upon delivery and present valid identification.
Due to recent Coronavirus restrictions, we are receiving an influx of orders. Our customer service team will do their best to answer incoming calls and messages. If you are having trouble reaching a customer service associate, please use the chat feature on the website and leave behind your contact information. We will do our best to reach back out to you in a timely manner. Thank you for your understanding!
Planet 13 is currently accepting both cash and bank issued debit cards at this time. With our debit card transactions, our system will round up to nearest $5 increment, with the remaining balance given back in cash. For debit cards there will be a $3 transaction fee. We ask that cash payments be as close as possible to the total amount due for deliveries. Change will be able to be given when possible. Please be aware that your bank may charge an additional out-of-network fee for using the debit system.
One of our staff members will make multiple attempts to verify your order prior to sending it out for delivery. If they do not receive confirmation through these attempts, Planet 13 will unfortunately need to cancel your order due to high demand. Thank you for your understanding!
We encourage you to use the chat feature on the bottom right of the screen for a more timely response. We are receiving an overwhelming amount of calls and are doing the best we can to manage the inbounding messages.
By placing an order, this does not guarantee we have the same product or batch available. When your order is processed for delivery, we will call to verify and address if there are any changes that need to be made. If this is the case, our team will help you find a comparable product that fits your needs.
