Delivery FAQ

Back To Online Ordering

Planet 13 Delivery

Delivery times may be longer than normal due to high volumes. Because of the recent changes with coronavirus quarantines forcing us to go delivery-only, we are avidly working on improving our systems to be able to handle the large volume of orders. If there are no remaining delivery times available in the next 24hrs, please check back at a later time. If your order has been canceled, we encourage you to try placing an order again tomorrow. Our 3rd party system allowed for over-scheduling and caused an error in our system. Our team is diligently processing all day and through the night to ensure orders are prepared more efficiently. Planet 13 is also working on scaling our fleet of delivery vans to assist with this over the next few days. This has not been an easy transition and we thank you for your patience and understanding as we work through this crisis together.

Important Coronavirus Updates

Delivery FAQ

What are Planet 13's available delivery day and times?

Our delivery service operates 24 hours a day, 7 days a week. Due to high volumes, we are scheduling deliveries up to 24 hours in advance. If you do not see an available delivery time during checkout, please check back at a later time.

I have a question. How do I get help?

If you have a question please use the chat feature on the bottom right of the screen for a more timely response. We are receiving an overwhelming amount of calls and are doing the best we can to manage the inbounding messages. Thank you for your understanding.

Does Planet 13 offer free delivery?

All deliveries include FREE delivery. $50 pre-tax min purchase necessary for delivery.

Does Planet 13 offer any deals?

Customers can find our deals listed on our menu under the category “Specials” on the left sidebar. Planet 13 also offers 25% off to locals. Apply code: LOCAL25 to the notes section at checkout to receive 25% off your regular-priced purchase w/ valid Nevada ID. Cannot combine discounts. Some exclusions may apply. Excludes applicable taxes.

Is there a minimum order required?

Planet 13 requires at least $50 pre-tax purchase in order to place a delivery order.

What are the delivery limitations?

Planet 13 delivers to most addresses in Las Vegas and Henderson. Law prohibits us from delivering to hotels and gaming establishments. Your delivery address must match your valid ID unless you have a proper purchase history with a previous account.

It is saying my address isn't valid. What do I do?

At checkout, if you receive the following message, this most likely means there are no delivery times remaining for the next 24hours or your address listed is at a gaming property:  “Delivery is unavailable for the address you entered for the rest of the day – please enter a different address.”

How do I contact someone regarding my order?

Due to recent Coronavirus restrictions, we are receiving an influx of orders. Our customer service team will do their best to answer incoming calls and messages. If you are having trouble reaching a customer service associate, please use the chat feature on the website and leave behind your contact information. We will do our best to reach back out to you in a timely manner. Thank you for your understanding!

What are my payment methods for delivery?

Planet 13 is currently accepting cash only at this time.

What happens if I miss my verification call?

One of our staff members will make multiple attempts to verify your order prior to sending it out for delivery. If they do not receive confirmation through these attempts, Planet 13 will unfortunately need to cancel your order due to high demand. Thank you for your understanding!